Our Return Policy

At HillsHeaven.com, we ensure that the services provided by our team are of the best quality to keep you satisfied. Return of orders is possible only when the following situation arises-

• If you received a damaged item.
• If you have received a wrong item.
• If you have received an item having tampered packaging.

For all COD & Prepaid Order, if you’re returning the product for reasons other than the product being Expired, Damaged or wrong product delivered then, product return charges will be applied on your refund.

Pre-paid items will be refunded depending upon the situation after processing the request. Please arrange to return the items with their original packaging as they were delivered to you when our executive delivers to you. Products will be checked once returned to make sure that the original packaging is in place.

REFUND POLICY

Full refund of your order can be made only in the below-mentioned situations-

• If you received a damaged item.
• If you have received a wrong item.
• If you have received an item having tampered/torn packaging.
•  If it is our fault, we will definitely pay the price. No processing fees will be applicable in the above-mentioned cases.

NOTE- If it is found after processing that the packaging of the products is torn or broken or if it has been tempered with, no refunds will be accepted in these cases.

For requesting a refund, please email us at info@hillsheaven.com or call us at +91 8218396250 and tell us the reason why you wish to return the items. Your request will be processed within 7 days of receiving an alert. Our team take-s customer feedback very seriously and on priority. Thus, we aim to provide the best of services at convenient prices.

Your order payment will be refunded by the same mode in which the payment was made except COD (cash on delivery). For payments made through COD, payment will be refunded to your bank account after you provide your bank details to us.

Please allow us to take the time of 4-5 business days to refund your payments after getting the return Order in our warehouse in such cases take some more days according the current situation.

RETURN OF PRODUCTS

At HillsHeaven.com, we ensure that the products that you order, reach you at the earliest at your doorstep, as per your specifications, however when you receive a damaged, or an incorrect order, please call our customer service executive immediately at +91 8218396250  within 24 hours of receiving order.

Order return changes should be deducted from customer refunded amount.

EXCHANGE POLICY

At HillsHeaven.com, we understand that a situation arises when you need to return the products you had ordered with us.

• You have received a defective product.
• You have received a tampered/damaged product.
• You have received a wrong order.

Need to request for a return in 24-48hr after receive the packet (Product).

In such cases, call our customer care executive to rectify the situation.

If you wish to exchange your order, please mail us at info@hillsheaven.com or call us on +91 8218396250 or go to MY ORDERS on the HillsHeaven.com Website and request for an exchange.

CANCELLATION

At HillsHeaven.com, the promise of dispatching the orders within 24-48 hours is taken very seriously. To fulfill this promise, our team really works hard and provide our customers with a satisfactory experience. Due to our logistics department policies, we cannot cancel orders that are shipped from our warehouse. Cancellation of orders can only be done before the orders are dispatched for delivery. No cancellation of orders will be entertained once the said orders are delivered.

After the said order has been successfully delivered to you, and no communication regarding the same has been received by our team within 24 hours of delivery, HillsHeaven.com will not be liable for any discrepancies in such orders and no claims regarding the above said orders will be entertained.

To cancel your orders, you can go to MY ORDER page on the website and cancel your order or else you can mail/call us on info@hillsheaven.com and +91 8218396250 respectively and will do it for you.